Return Policy
Please reach out to our Customer Care Team before applying for a return/refund, we will assist you further and guide you the way.
Criterial eligible for return and refund:
1) Did not receive the order
2) Received an incomplete product (missing quantity)
3) Received the wrong product(s) (e.g. different product)
4) Received a product with physical damage (e.g. broken)
5) Received a faulty product (e.g. malfunction, does not work as intended)
Refunds from returns will only begin processing once we have received the physical return parcel and a quality check is completed to either approve or reject the return requested. Once the processing is completed, the equivalent amount will be credited back by bank-in only.
All returned items shall be sent in their original condition and packaging. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 7 days return policy, we reserve the right not to refund you.
Returns by courier services. Only return via courier with the tracking number given is accepted, walk-in will strictly not be entertained.
All items will be inspected on return.
All returned items shall be sent in their original condition and packaging.
We try hard to accept all exchanges and returns requests but in the unfortunate event that the item returned is in an unsuitable condition, or outside of the 30 days return policy, we may dispose of it accordingly.
We are not responsible for any items that are returned to us by mistake.
We reserve the right to refuse any return requests.
We reserve the right to deny a refund if the items/goods do not meet our Refund and Return policy guidelines.
